Return & Refund Policy

Last Updated: May 2026

At FRISKY, we want you to feel confident with every purchase. If something is not right, we’re here to help with a simple and transparent return process.

30-Day Return Window

You have 30 days from the delivery date to request a return.

Return Requirements

• Item must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required
• Items must not be damaged, altered, or washed

How To Start A Return

Please contact us at:

contact@tryfrisky.com

Include the following information:

• Your order number
• The item(s) you wish to return
• The reason for your return request

Our support team will respond within 24–48 business hours with return instructions.

Refund Process

Once your return is received and inspected:

• Refunds are processed within 3–5 business days
• Refunds are issued to the original payment method
• Your bank or card provider may require additional processing time
• You will receive a confirmation email once your refund has been completed

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will work quickly to resolve the issue through a replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Opened or used products
• Items not in original condition
• Products marked as final sale
• Personal care items

Shipping Costs

Shipping costs are non-refundable unless the return is due to our error, such as receiving a damaged or incorrect item.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once shipped, the order must go through the standard return process.

Our Satisfaction Promise

Your satisfaction matters to us. If you experience any issues with your order, please contact our support team and we will do our best to make it right.

Contact Us

FRISKY Customer Support
Email: contact@tryfrisky.com
Website: https://tryfrisky.com/